Description:

This training program is designed to equip new joiners with essential customer-centric skills to create exceptional customer experiences. Participants will learn the fundamentals of customer centricity, including active listening, empathy, and the art of effective communication. Topics like summarizing, paraphrasing, handling difficult customers, and making sincere apologies will also be covered. Additionally, the training will enhance business writing skills and provide practical strategies for providing top-notch service. To conclude, participants will take a customer-centricity assessment to gauge their understanding and readiness to apply these skills in real-world scenarios.

Key Highlights:

• Putting the customer first
• Enhancing customer experience
• Strategies for customer retention

What you will learn:

• Basics of Customer Centricity
• Active Listening
• Summary & Paraphrasing
• Empathy & Empathetic responses
• Effective Apology
• Handling difficult customers
• Business writing skills
• Service No